Help
Support
Can't find your answer? Email packnaut@gmail.com.
Pro and purchases
How do I get Pro back on a new phone or after reinstalling?
Open Settings → Already bought Pro? Restore it, then choose restore in the Google Play screen that opens. Make sure the phone's Play Store is signed in with the same Google account you bought Pro with. You don't need to sign in to Packnaut for this.
How do I cancel my subscription?
In the app: Settings → Manage subscription. Or in the Google Play Store: tap your profile picture → Payments & subscriptions → Subscriptions → Packnaut → Cancel. You keep Pro until the end of the period you've paid for.
How do I get a refund?
Refunds go through Google Play. Visit Google Play's refund page.
Do I need Pro to use Packnaut?
Yes. Packnaut builds your first list and shows it to you, then you start a 7-day free trial or buy Pro to open it. Pro covers every trip, trip history, templates, weather suggestions and alerts, reminders, and backup and sync across your phones. If you cancel or the trial ends without a subscription, your trips stay on your phone and open again when you restore Pro.
Your lists
Will Packnaut change my list without asking?
No. Once your list is written, it only changes when you change it. If the forecast shifts, Packnaut shows a suggestion you can accept or ignore.
Do I need an account?
No. Everything works without one. Signing in with Google is only needed if you have Pro and want your lists backed up and synced between phones.
How do I sync my lists to another phone?
With Pro, sign in with the same Google account on both phones (Settings → Sign in). On the second phone, restore Pro first if it was bought on the other one.
Does it work offline?
Yes. Your lists are stored on your phone. Without a connection, Packnaut still writes a complete list from its built-in catalogue; forecasts and extra suggestions arrive when you're back online.
I'm not getting reminders.
Check that notifications are allowed for Packnaut in your phone's settings, and that the reminder is turned on for that trip (the ··· menu on the trip). Some phones' battery savers also delay notifications; allowing Packnaut to run in the background helps.
Privacy
How do I delete my account and data?
In the app: Settings → Privacy → Delete account. Full details, including how to do it without the app, are on the delete your account page.
What data does Packnaut collect?
As little as it can. There are no ads or trackers. Read the privacy policy for exactly what's collected and why.